Osborne King is a well-known and long-established property management practice that prides itself on delivering 21st century solutions to clients in the UK and Ireland. The Arndale Centre at Headingley, Leeds, is a great example of one of Osborne King’s properties, and plays host to major high-street names including Sainsbury’s, Wilkinson, Ladbrokes, KFC and the Post Office. Prestigious corporate clients including Halcrow and White Young Green occupy office space above the centre’s retail outlets.
Contractors originally employed by Osborne King fell short of the company’s high standards. As well as poor standards of cleaning and inadequate management of the building’s internal common areas, external areas and service yard, unhelpful security and concierge staff was another factor that led Osborne King to look elsewhere for a facilities management partner.
In 2005 the company entrusted internal and external cleaning to RFM Group. On the strength of our performance we were awarded the building maintenance contract in 2008, and in 2010 we took over the building’s security and concierge services. Today, we have several fully trained on-site employees delivering the high standard of cleaning Osborne King requires. We’ve also used incentive schemes to reduce staff turnover by 5%.
Security has also improved significantly, thanks to our use of experienced and carefully trained security guards with full SIA licensing. Our guards make daily visits to each tenant as well as monitoring the security of their vehicles and possessions, and by extending their remit we’ve also helped reduce the client’s energy consumption by switching off printers, lights and PC screens each evening. Lastly, our buildings maintenance team has successfully refurbished more than 10,000sq feet of office accommodation at Arndale House.
“The service levels that RFM Group delivered have been excellent: they have managed to help on a number of occasions. With our offices being based in Ireland, and only visiting site on a quarterly basis, it was fundamental that we found a service provider that we could rely on and trust – thankfully we have found RFM Group. They have been proactively helping with our cleaning, security and maintenance service.”
Andrew Louth, Arndale Centre Manager and Associate Director.