One of the UK’s best-loved and most reputable retailers, Next was experiencing disappointing standards of cleaning that fell short of the company’s longstanding commitment to quality. In 2003, after successfully undergoing a formal tender process, RFM Group was entrusted with responsibility for cleaning at the company’s Halifax store.
Over the course of the first 2 years and on the strength of our performance in Halifax, our contract with Next was extended to include a total of 12 stores. By introducing a standardised operating model as well as a dedicated helpdesk and account management team, we were able to dramatically improve the standard of facilities management support enjoyed by Next. Not only that, our highly trained and self-motivated teams of cleaners delivered the kind of professional and thorough cleaning service that our client felt was lacking in the past.
In 2009 we were awarded Next’s ‘Top Supplier’ title, and we achieved top 3 positions in both 2008 and 2010. Smooth project management and superior standards of cleaning led to audit scores that consistently surpassed 90%. We also added value to Next’s business by providing a level of service consistent with the company’s overall brand experience. The contract only came to an end when Next decided to move one cleaning contract with a nationwide facilities management company to cover all of it’s stores across the UK.
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We’re always pleased to answer your questions or hear about your project, and with offices in Leeds, London and Edinburgh, our reach is genuinely UK-wide.
Glenewes House, Gateway Drive,
T +44 (0)113 202 9000
Unit 1, Murraysgate Industrial Estate,
T +44 (0)1501 742842
1 Northumberland Avenue Trafalgar Square,
T. +44 (0)207 129 8089