Knight Frank is a market-leading commercial and residential estate agency with a reputation for quality. Since 2003 RFM has helped look after security and cleaning at its 50,000sq foot Woodland Park site – home to 500 workers from a collection of different businesses. Unhappy with the previous FM provider, RFM Group were appointed to turn around the level of morale and commitment at Woodland.
Absenteeism and turnover have declined dramatically, and RFM Group employs 15 staff on site with an impressive 80% staff retention rate over the period. Close monitoring and auditing of performance reveals consistent audit scores of between 90% and 95%.
Knight Frank also highlighted a desire to make environmental considerations across it’s site and RFM Group have introduced waste recycling to help fulfill a Carbon Reduction Commitment by making sure security staff switch off electrical and IT equipment at night wherever appropriate. A knock-on effect of this simple but important move was to reduce annual energy costs by more than £3,000. To help further satisfy Knight Frank’s ongoing Carbon Reduction Commitment, meter readings are now taken, documented and reported by RFM Group staff every three months.
“RFM were the existing contractors when we took the building over, and we have been very impressed in their commitment to continue to deliver a high level of service to both ourselves and our clients. A single point of contact for cleaning and security makes my job easier than the other buildings we manage”
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We’re always pleased to answer your questions or hear about your project, and with offices in Leeds, London and Edinburgh, our reach is genuinely UK-wide.
Glenewes House, Gateway Drive,
T +44 (0)113 202 9000
Unit 1, Murraysgate Industrial Estate,
T +44 (0)1501 742842
1 Northumberland Avenue Trafalgar Square,
T. +44 (0)207 129 8089