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Integrated FM, Turner and Townsend

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The brief

Home to a workforce of 250 and set in half an acre of landscape grounds with Grade 2 listed headquarters, Turner & Townsend originally began working with RFM Group in 2003, and today we provide an integrated FM contract.

To best manage Turner & Townsend’s estate, we have integrated smart help-desk software, CAFM Explorer.

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Industry

Professional Services

Professional Services

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Sector

Commercial

Commercial

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Project Value

CAFM

CAFM

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Project Timescale

Since 2003

Since 2003

Approach

As part of Turner & Townsend’s Integrated Facilities Management package, we manage a number of services across the estate including:

  • Cleaning
  • Washroom services
  • Security
  • Landscaping and groundwork
  • Maintenance
  • Painting and decorating
  • Pest control
  • Office Refurbishment

Outcome

Turner & Townsend started using CAFM in early April 2018, and are benefitting from the added features of the new system, not least saving valuable resource, time and money.

We have provided Turner and Townsend with their own customer portal which holds a summary of the work orders, logged tasks and performance of RFM Group’s maintenance team.

Other features of the platform include Resource Booking, Space Management, Property Management, Asset Management, Cost Control as well as managing reactive tasks and activities.

Rather than managing their own maintenance including PAT or fixed electrical testing, CAFM allows Turner & Townsend to implement an effective pre-maintenance plan, which means that requirements such as testing are all pre-planned so they know they’ll always be meeting the latest compliance.

RFM manage monthly meetings to review all aspects of CAFM and FM requirements, always including the amount of work orders logged and comparisons of work month to month. This way, we help to plan up-coming tasks in a smart manner and analyse key statistics.

CAFM Explorer has so many benefits for the end user;

  • Flexibility and Configurable
  • Total integrated FM Solution
  • Speedy response with real-time reporting
  • Ownership of data and implementation
  • Complete cost and budget control
  • Report analysis
  • Work scheduling
  • On screen alerts
  • Tracking of people & assets

Stephen Lee, Facilities Manager

"Since beginning our relationship with Turner & Townsend in 2003, our partnership has grown from strength to strength. Because of RFMs pro-active approach and Turner & Townsend’s openness and flexibility, we have successfully installed this fantastic help-desk technology, which is already saving valuable resources such as time and money, with much more effective planning and reporting available. We are looking forward to continuing our partnership with Turner & Townsend."

"Since beginning our relationship with Turner & Townsend in 2003, our partnership has grown from strength to strength. Because of RFMs pro-active approach and Turner & Townsend’s openness and flexibility, we have successfully installed this fantastic help-desk technology, which is already saving valuable resources such as time and money, with much more effective planning and reporting available. We are looking forward to continuing our partnership with Turner & Townsend."

Stephen Lee, Facilities Manager

GET IN TOUCH

We’re always pleased to answer your questions or hear about your project, and with offices in Leeds, London and Edinburgh, our reach is genuinely UK-wide.

WE HAVE 3 OFFICES NATIONWIDE

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LEEDS (HEAD OFFICE)

Glenewes House, Gateway Drive,
Yeadon,
Leeds,
West Yorkshire
LS19 7XY
T +44 (0)113 202 9000

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EDINBURGH

RFM Group
Unit 1, Murraysgate Industrial Estate,
Whitburn,
West Lothian
EH47 0LE
T +44 (0)1501 742842

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LONDON

RFM Group
1 Northumberland Avenue Trafalgar Square,
London
WC2N 5BW
T. +44 (0)207 129 8089

Contact Us

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