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Cleaning, Whitehall II

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The brief

Following the successful fit-out project delivered by RFM, we were also awarded the cleaning contract for the two floors of NHS Digital’s office in Leeds city centre. As the building houses 375 staff, the upkeep of the facilities is critical to creating a welcoming and productive environment. The client required daily, weekly and monthly cleaning duties to be undertaken as part of the schedule of works.

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Industry

Health

Health

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Sector

Commercial

Commercial

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Project Value

Cleaning

Cleaning

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Project Timescale

Since 2016

Since 2016

Approach

  • General office clean
  • Carpet clean
  • Hygiene consumables
  • Kitchen clean
  • Refuse Disposal

Outcome

NHS Digital require regular audits to ensure the cleaning quality and service meet the KPIs agreed at the outset of the contract. Therefore, RFM Operations Management are hands on and work alongside the team to ensure Bi-Monthly audit results are recorded and fed back to the client.

RFM Group have recently been awarded the cleaning contract of an extra floor of the Whitehall building following successful feedback and auditing processes.

“I’ve worked in this building for a year now and the desks, furniture and communal areas are always very clean. Having moved from an office location where desks didn’t seem to be cleaned or dusted I’ve really noticed the difference. My side of the office is cleaned by one of your cleaners who is extremely friendly, has taken the trouble to get to know everyone’s names and has brought us chocolates on more than one occasion! I’ve never worked in an office where a member of the cleaning team is so friendly or cheerful as she does her work in the evening. In addition to her personality her dedication to providing the best cleaning service possible is obvious. She cleans desks, ensures no desk is missed by returning when their occupants leave, dusts desk furniture, chairs, window sills, lockers, moves dirty plates and cups (which surely is not her responsibility), vacuums thoroughly and from time to time I have even seen her scrubbing the carpets by hand (which again seems above and beyond the levels of effort one would normally expect). All in all we are lucky to have such a nice person to visit us each evening and grateful that our office environment is so clean!” 

NHS Digital Employee

GET IN TOUCH

We’re always pleased to answer your questions or hear about your project, and with offices in Leeds, London and Edinburgh, our reach is genuinely UK-wide.

WE HAVE 3 OFFICES NATIONWIDE

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LEEDS (HEAD OFFICE)

Glenewes House, Gateway Drive,
Yeadon,
Leeds,
West Yorkshire
LS19 7XY
T +44 (0)113 202 9000

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EDINBURGH

RFM Group
Unit 1, Murraysgate Industrial Estate,
Whitburn,
West Lothian
EH47 0LE
T +44 (0)1501 742842

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LONDON

RFM Group
1 Northumberland Avenue Trafalgar Square,
London
WC2N 5BW
T. +44 (0)207 129 8089

Contact Us

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