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RFM Group

Our Team

The RFM team is packed with personality and expertise, and it’s our greatest asset because it shapes our entire company culture. Our clients wouldn’t want it any other way.

Meet the Team

We’re a positive and outgoing team at RFM, and that’s because we’ve taken the trouble to recruit and train very carefully indeed.

Today, the individuals who run the business are here because they enjoy their work, share an ambition, and love to collaborate with a wide range of people. They’re also professional, committed and great at their roles of course, not to mention friendly too.

Between us we’ve got more decades of experience than we care to remember, but it means we’re perfectly equipped to work with a wide range of clients on a vast array of projects.

Job Vacancies

We are always on the look out for talented people to join our growing team.

See Vacancies

RFM

Group

Ian Flanagan

CEO

Fiona Stewart

Managing Director

Mark Flanagan

Client Services Director

Carrie Emmerson

Business Support Manager

Becky Hirst

HR & Payroll

Madison Barber

HR & Office Administrator

Jayne Storey

Purchase Ledger Clerk

Jane Wilding

Sales & FM Administrator

RFM

Fit-Out and FF&E

Brett Franklin

Operations Manager

Daniel Jackson

Project Manager

RFM

Facilities Management

Jackie Mark

Operations Manager

Stephen Lee

Facilities Manager

RFM

Repair

Jamie Stewart

Operations Director

David Connelly

Contracts Manager

Justin Green

Area Manager

Stuart Hutchinson

Contracts Manager

Derek Chadwick

Contract Supervisor

John Williams

Repairs & Voids Supervisor

Dan Nicholson

Project Coordinator

Elaine Williamson

Contracts Coordinator

Kyle Robertson

Contracts Coordinator

RFM

Mechanical & Electrical

Get in touch

Talk to us about your next project – 0113 202 9000 email Proactive@RFM-Group.com

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RFM Group
Unit C2 Crimple Court,
Hornbeam Business Park,
Harrogate,
Yorkshire,
HG2 8PB

T: 08000 277 262

E: proactive@rfm-group.com

Company

Sectors

Services

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Company Registration Number: 06765689

© Copyright 2023 RFM Group            Modern Slavery Policy           Privacy Policy         Terms & Conditions          Proud to work alongside Ventrolla, Harrogate Joinery and Centric

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Ian Flanagan

CEO

Businesses I have worked for (as an employee)

Initial Services
Rentokil

Customers I have worked with

Habinteg
Arcadia
Emerald Group
Lloyds Banking Group
Leeds Bradford Airport

Summary

RFM Group Co-founder, Ian is a dynamic CEO with the proven tenacity and intellect to develop structured business plans and deliver their successful execution.

He has extensive experience and passion for driving effective workplace change and service transformation. An accomplished leader and relationship builder, with the gravitas to engender strong team performances through considered strategy, mentoring and empowerment.

Ian’s responsibilities include strategy, mobilisation, developing policies and procedures towards the profitable growth and operation of the company.

Key Areas of Expertise

  • 20 years’ senior management experience in both the FM and fit-out sectors.
  • Envisioning best-in-class performance through the combination of property expertise and cutting-edge technology.
  • A forward thinker leading mobilisation and organisational change.
  • Led sales, marketing and client relationships,
  • Building on experience at Initial Services and Rentokil, developed RFM’s world-class consultancy-led approach.
  • Sound financial understanding of the FM sector and driving force behind RFM Group’s property expertise model of Consult, Build, Manage and Maintain.
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Fiona Stewart RFM Group

Fiona Stewart

Managing Director

Businesses I have worked for (as an employee)

OCS

Customers I have worked with

Turner and Townsend
Emerald
Knight Frank

Summary

Fiona is a change leader with a successful track record of sustainable profit improvement delivered through effective team management and process improvement. Thirty years’ experience in Total Facilities Management, Fiona has a strong commercial focus combined with financial awareness which enables the delivery of business improvements within budget and tight timescales.

She has high-level influencing and communication skills to drive through change and develop clear business strategies and well-developed leadership and interpersonal skills with the ability to relate to people at all business levels engendering trust and commitment.

Driving the RFM Group forward with vision as well as maintaining excellent relationships.

Key Areas of Expertise

  • Rolled out a full operational blueprint across RFM Group’s contract base incorporating organisational change and introduction of new technology, delivering 17% productivity improvement and 10% overhead reduction.
  • Culture change and TUPE management
  • IOSH
  • Approved BIS’s Accessor / BICSc Accredited
  • SIA Badge Holders
  • Level 6 Qualified BIFM Accreditation
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Mark Flanagan RFM Group

Mark Flanagan

Client Services Director

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Nugent Care
The Retreat
Habinteg
LV
Lloyds Bank plc
Construction Clients on project by project basis

Summary

Mark leads sales, marketing, bidding and compliance for all divisions; Facilities Management, Repairs and Construction.

Mark is an extremely capable, self-motivated and passionate Client Services Director with over 15 years FM related experience delivering maintenance, TFM,  Insurance property repair services and Construction projects to both private and public sector organisations.

He is a member of the senior management team including Operational Board, Safety Steering Group, IT Steering Group and Contract Monitoring Committee.

In 2012, Mark developed a new division incorporating HBM focusing on insurance property repairs and reinstatement. The insurance business has grown combined revenues in excess of £20m over the last eight years and has successfully retained partnerships with Lloyds Bank and other insurance companies whilst adding new customers such as LV and Aviva.

Under his direction RFM were awarded ISO9001, 14001 and 18001 accreditations.

Key Areas of Expertise

  • Charismatic with a can do attitude.
  • Takes partnerships from conception through to sucessful delivery.
  • Identifies opportunities to enhance and improve processes, and instils effective team culture where best practice and innovation is integral.
  • Business Studies and IT
  • IOSH Managing Safety Training
  • Diploma for Environmental Aspects and Impacts
  • Delivering strategic growth plans
  • Open, honest and has the ability to spot and implement opportunities for improvement or enhancement for quality and value.
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Carrie Emmerson

Carrie Emmerson

Business Support Manager 

Businesses I have worked for (as an employee)

Capita Customer Management
Children’s Social Care
Higher Education

Summary

Carrie is a highly skilled and dedicated senior leader, with more than 28 years’ experience coordinating, planning and supporting daily operational, project management and administrative functions with excellent leadership skills; managing business support teams with the ability to process confidently and competently.

Carrie efficiently manages goals, quality standards and timelines for multiple projects, priorities and events adept at meeting deadlines with speed, accuracy and excelling in stressful situations.

She possesses a thorough knowledge of business support management at senior leadership level. Carrie has a real ‘can-do’ positive attitude with the skill to be assertive, firm but fair when required delivering a first class, unrivalled service with a commitment to promoting self-awareness and professional development.

Key Areas of Expertise

  • Office Admin Management

  • Competent Senior Leader

  • Project Co-ordination / Management

  • Customer Service Skills

  • Expense/Budget Reduction

  • SLA/Policies Management

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Becky Hirst RFM Group

Becky Hirst

Payroll and HR

Businesses I have worked for (as an employee)

RFM
Ridyard Travel

Customers I have worked with

Emis
Aviva
Lloyds
Ernst & Young
PwC
Next

Summary

Becky has extensive experience in customer services, account management, finance and HR. Becky’s responsibilities include overseeing RFM Group’s HR function including performance and appraisals, discipline, absences and policy for over 350 employees. Her typical week will include analysing working patterns and budgets as well as overseeing financial transactions.

Key Areas of Expertise

  • Strong customer service skills
  • Organised and analytical
  • Experience in implementing new systems and processes
  • Financial acumen a payroll expert
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Madison Barber

Madison Barber

HR & Office Administrator

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Emis
Habinteg

Summary

Madison joined RFM as an HR Administrative Apprentice, having finished her GCSEs.

She has now completed a Level 3 HR Administration course alongside a Level 3 CIPD qualification.

Key Areas of Expertise

  • Customer relations.
  • A team player with strong people skills.
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Jayne Storey RFM Group

Jayne Storey

Purchase Ledger Clerk

Businesses I have worked for (as an employee)

RFM
Morrisons

Customers I have worked with

Habinteg,
Buildbase
Jewsons
Graham
James Hargreaves

Summary

Jayne is RFM Group’s purchase ledger expert, managing queries and processing invoices. Her eye for detail ensures smooth financial transactions and efficient supplier relationships. Alongside managing payments she leads financial training and mentoring to finance, administration staff and apprentices.

Key Areas of Expertise

  • Bachelors degree in Health and Communication.
  • Mentoring and staff development
  • Finance systems
  • Chief cake baker
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Jane Wilding RFM Group

Jane Wilding

Sales & Facilities Management Administrator

Businesses I have worked for (as an employee)

RFM Group
CSG
NACRO

Customers I have worked with

KCOM
Lancashire County Council
RPJ3 Group
Lloyds Bank
Royal Mail
The Court Services
Prison and Probation Services

Summary

Jane is a highly experienced administrator, with extensive knowledge of the Facilities Management, Construction and Property Repair markets.

She is responsible for all sales administration across the RFM Group.

Her eye for detail is matched by her work ethic and desire to provide outstanding customer service.

Key Areas of Expertise

  • Administration
  • Over 30 years cleaning and FM sales administration
  • 28 years catering and vending sales administration
  • Commercial property management
  • A people person, comfortable communicateing at all levels
  • Organisation
  • Passionate
  • Dedicated
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Brett Franklin RFM Group

Brett Franklin

Operations Manager

Businesses I have worked for (as an employee)

Brett previously owned and ran his own construction business for 15 years

Customers I have worked with

Horizon Healthcare Homes Limited
Bouygues Construction
Regal Homes
Willmott Dixon

Summary

Brett is an experienced construction professional with over 24 years of expertise in construction management, leadership, and project delivery.

He is skilled in balancing business outcomes, risks, and budgets while prioritising client needs.

Brett is highly motivated, thrives under pressure and takes on challenges head-on. He has a strong work ethic and is committed to delivering projects on time and within budget, without compromising on quality.

Key Areas of Expertise

  • Construction Management
  • Tender processes & Quantity Surveying
  • Cost Control
  • Pre and post-contract negotiation
  • Health and Safety
  • Customer Service
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Danny Jackson RFM

Danny Jackson

Project Manager

Businesses I have worked for (as an employee)

British Army
RDF building & Facilities
PEC
SME Developers

Customers I have worked with

Genesis Care
BUPA
Aldi
MOD

Summary

A commercially aware, strategic and influential Construction Management professional with 20 years’ cumulative management experience gained in public and private sector organizations and construction. A solid history in risk assessment and management from a frontline role in the British Army to team leadership and consultancy for global companies. Proven leadership and critical decision-making abilities, managing culturally diverse multidisciplinary teams to deliver complex high-end renovations and new builds.

Key Areas of Expertise

  • Construction Management
  • Tender processes & Quantity Surveying
  • Cost Control
  • Pre and post-contract negotiation
  • Health and Safety
  • Customer Service
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Jackie Mark

Operations Manager

Businesses I have worked for (as an employee)

CSG

Customers I have worked with

AGFA
Dupont Howson.
Turner Townsend
Emis Arup
Gallagher’s
The Retreat
NHS

Summary

Jackie has over 35 years’ experience within the industry. She is skilled in delivering contracts to customers and clients from a variety of different business sectors. Jackie is responsible for site set-ups from start to finish ensuring contracts run smoothly. Further to contract commencement she is responsible for the day-to-day running of the site as well as overseeing all reactive and compliance works.

Key Areas of Expertise

  • Punctual
  • Organised
  • People person
  • Contract set ups
  • Overseeing contracts and service delivery
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Stephen Lee RFM Group

Stephen Lee

Facilities Manager

Businesses I have worked for (as an employee)

Emprise Services
Leeds Bradford Airport
Servisair Cargo

Customers I have worked with

David Lloyd
Waitrose
M&S
Knight Frank
Cushman & Wakefield

Summary

Stephen has a varied skillset where has worked both hands on in customer facing roles and at Management level overseeing multiple contracts at any one time, managing 70+ staff.

Key Areas of Expertise

  • Over 10 years FM experience
  • SIA Licensed (Managing Frontline Security Officers)
  • Project Management/Planning
  • Customer Focused
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Jamie Stewart Operations Director

Jamie Stewart

Operations Director

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

LBG
AVIVA
WYG
Turner & Townsend
Habinteg Housing Association
NHS
Arcadia

Summary

Jamie is an expert at managing both people and mid sized construction projects in the Insurance Repair and Commercial sectors having worked for over 10 years in a senior position across the UK

His success is based on a customer-centric approach, a broad skillset and an ability to shape ideas which can be delivered quickly and effectively

Jamie’s background has included middle management and now senior construction roles within the RFM Group as part of his continued development and progression.

His recent customers have included Lloyds Banking Group, NHS, Arcadia.

Key Areas of Expertise

    • Building Repair & Construction Knowledge (Started from the bottom and have carried out every job within the business)
    • Operational Delivery
    • Negotiations
    • Contracts
    • Delivering large construction projects on time and within budget
    • Pragmatic, creative and customer-centric construction strategies
    • Experience as an Operational Director/Manager for a Top 10 Main Contractor
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David Connelly

Contracts Manager

Businesses I have worked for (as an employee)

John Heaney Electrical
McMaster Electrical
RFM Group

Customers I have worked with

LBG
DLG
AVIVA
West Lothian Council
Persimmon Homes
SKY TV
Tennents Brewery
McArthur Glen Shopping Centre
Livingston Football Club

Summary

David is a time served electrician who has worked in the domestic and commercial industries. At RFM he has worked as the head electrician and oversaw RFM Groups NICEIC registration. His strong organisational and leadership skills enabled him to become a Works Supervisor before progressing to his current role as Contracts Manager for our Lloyds Banking Group contract.

Key Areas of Expertise

  • Electrical back ground with SVQ III qualifications
  • Planning and organising skills
  • Understanding of claims from start to finish
  • Delivering large and small insurance claims on time within company profit margins
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Justin Green

Area Manager

Businesses I have worked for (as an employee)

Swailend joinery (joiner)
NABORS Drilling International Limited (Iraq,Dubai,Saudi)
CNR (stores auditor)
IKM testing (mobilisation coordinator)
Self employed (joiner)

Customers I have worked with

Multiple oil companies worldwide
Members of public

Summary

A team playing leader who is customer focused both internally and externally, using communications and leadership skills in dealing with customers, employees, and vendors in a proactive manner.

This enhances the business reputation, increases both employee and customer satisfaction and utilising good vendor relationships, can improve business cash flow and reputation.

Combining the above skills with a 15 year + vocational background within the sector, has allowed a 360 degree understanding of employee, customer, vendor and business requirements, adding value in each of these areas.

Family orientated, with a real focus on making a difference at all levels and interfaces.

Key Areas of Expertise

  • Product delivery management with a focus on time and cost
  • Customer liason, and proactive problem solving skills
  • Vocational background which supports the ability to walk the talk
  • (SVQ) in Carpentry and Joinery
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Stuart Hutchinson RFM

Stuart Hutchinson

Contracts Manager

Businesses I have worked for (as an employee)

FFDR
Munters
Edinmore Contracts
Stellar Insurance Reinstatement Services

Customers I have worked with

Direct Line
Crawfords
Halifax
Aviva
Elipta
Sedgwick
LV
Lloyds
Verso

Summary

Stuart has over 20 years of experience in all aspects of insurance reinstatement and general construction works.

He is an experienced manager who is able to effectively organise personnel, resources and finances.

Key Areas of Expertise

  • Excellent interpersonal skills with extensive experience in “customer-facing roles.
  • The ability to quickly assess situations to provide pragmatic, workable solutions to problems.
  • IT literate and experienced in working with a wide variety of computer systems.
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John Williams RFM Group

John Williams

Repairs & Voids Supervisor

Businesses I have worked for (as an employee)

Home Fix Scotland
South Tyneside Homes
Thirteen Group
Rok

Customers I have worked with

Tenants across social housing. 

Summary

John has over 40 years of experience in the construction industry working for both contractors and clients. Over the last 20 years, John has worked for several large housing associations across the north of England and two years in Scotland, specialising in repairs and maintenance. His broad all-around knowledge of the repairs and maintenance sector means he is a key driver within the business.

Key Areas of Expertise

  • Delivery of a repairs service in-line with budgets and customers expectations.
  • Focused on delivering quality works and building working relationships with clients.
  • Experience in working with large social housing providers and delivering the right first-time approach.
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Dan Nicholson RFM Group

Dan Nicholson

Contracts Co-ordinator

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Habinteg
Railway Housing

Summary

Dan is a contracts co-ordinator for social housing clients. His first-class organisational skills complement his technical and industry knowledge to ensure effective maintenance scheduling. Seamless integration across multiple trades and efficient procedures leads to continuously satisfied clients.

Key Areas of Expertise

  • Strong communicator
  • Expert IT skills
  • Scheduling experience
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Elaine Williamson RFM Group

Elaine Williamson

Contracts Coordinator

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Lloyds Banking Group

Summary

Elaine is a contracts coordinator for the RFM Group.

Elaine is a highly experienced administrator and has an extensive knowledge of the insurance repair industry.

Key Areas of Expertise

  • Administration
  • Knowledge of the Insurance industry
  • Effective communicator
  • Highly organised
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Kyle Robertson RFM Group

Kyle Robertson

Contracts Coordinator

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Lloyds Banking Group
LV
Aviva

Summary

Kyle is an experienced administrator with extensive knowledge of the insurance repair industry. He started with RFM on a customer service apprenticeship before moving on to the contracts coordinator role within the company.

Key Areas of Expertise

  • Knowledge of the insurance repair industry
  • Customer liason
  • Working as part of a team
  • Administration