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RFM Group

Our Team

The RFM team is packed with personality and expertise, and it’s our greatest asset because it shapes our entire company culture. Our clients wouldn’t want it any other way.

Meet the Team

We’re a positive and outgoing team at RFM, and that’s because we’ve taken the trouble to recruit and train very carefully indeed.

Today, the individuals who run the business are here because they enjoy their work, share an ambition, and love to collaborate with a wide range of people. They’re also professional, committed and great at their roles of course, not to mention friendly too.

Between us we’ve got more decades of experience than we care to remember, but it means we’re perfectly equipped to work with a wide range of clients on a vast array of projects.

Job Vacancies

We are always on the look out for talented people to join our growing team.

See Vacancies

RFM

Group

Ian Flanagan

CEO

Mark Flanagan

Client Services Director

Antasha Wolmarans

Business Services Manager

Helen Parker

Head of Finance

Dan Nicholson

Project Coordinator

Jane Wilding

Group Sales Administrator

Becky Hirst

HR & Payroll

Jayne Storey

Purchase Ledger Clerk

Yve Alderson

Credit Controller

Pieter Erasmus

Fleet Controller

RFM

Fit-Out and FF&E

Gary Wood

Project Director

Stephen Sykes

Contracts Manager

Chris Ramsay

Estimator

Dan Clarke

Planning and Performance

Ursula Jones

Senior QS

RFM

Facilities Management

Fiona Stewart

Managing Director

Stephen Lee

Facilities Manager

Jackie Mark

Operations Manager

Shannon Sugden

Business Development

Leah Evans

Facilities Administrator

Natasha Dhers

Facilities Administrator

RFM

Repair

Jamie Stewart

Operations Director

James Doherty

Regional Operations Manager

David Connelly

Contracts Manager

Andrew Portrey

Contract Manager

Derek Chadwick

Contract Supervisor

Justin Green

Supervisor

Elaine Williamson

Contracts Coordinator

Stuart Astall

Scheduler

RFM

Mechanical & Electrical

Nik Ashworth

FM Director

Get in touch

Talk to us about your next project – 0113 202 9000 email Proactive@RFM-Group.com

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Unit 15,
Kirkfields Business Centre, Yeadon,
Leeds,
West Yorkshire
LS19 7LX

T: 0113 202 9000

E: proactive@rfm-group.com

Company

Sectors

Services

Company Registration Number: 06765689

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Ian Flanagan

CEO

Businesses I have worked for (as an employee)

Initial Services
Rentokil

Customers I have worked with

Habinteg
Arcadia
Emerald Group
Lloyds Banking Group
Leeds Bradford Airport

Summary

RFM Group Co-founder, Ian is a dynamic CEO with the proven tenacity and intellect to develop structured business plans and deliver their successful execution.

He has extensive experience and passion for driving effective workplace change and service transformation. An accomplished leader and relationship builder, with the gravitas to engender strong team performances through considered strategy, mentoring and empowerment.

Ian’s responsibilities include strategy, mobilisation, developing policies and procedures towards the profitable growth and operation of the company.

Key Areas of Expertise

  • 20 years’ senior management experience in both the FM and fit-out sectors.
  • Envisioning best-in-class performance through the combination of property expertise and cutting-edge technology.
  • A forward thinker leading mobilisation and organisational change.
  • Led sales, marketing and client relationships,
  • Building on experience at Initial Services and Rentokil, developed RFM’s world-class consultancy-led approach.
  • Sound financial understanding of the FM sector and driving force behind RFM Group’s property expertise model of Consult, Build, Manage and Maintain.
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Mark Flanagan RFM Group

Mark Flanagan

Client Services Director

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Nugent Care
The Retreat
Habinteg
LV
Lloyds Bank plc
Construction Clients on project by project basis

Summary

Mark leads sales, marketing, bidding and compliance for all divisions; Facilities Management, Repairs and Construction.

Mark is an extremely capable, self-motivated and passionate Client Services Director with over 15 years FM related experience delivering maintenance, TFM,  Insurance property repair services and Construction projects to both private and public sector organisations.

He is a member of the senior management team including Operational Board, Safety Steering Group, IT Steering Group and Contract Monitoring Committee.

In 2012, Mark developed a new division incorporating HBM focusing on insurance property repairs and reinstatement. The insurance business has grown combined revenues in excess of £20m over the last eight years and has successfully retained partnerships with Lloyds Bank and other insurance companies whilst adding new customers such as LV and Aviva.

Under his direction RFM were awarded ISO9001, 14001 and 18001 accreditations.

Key Areas of Expertise

  • Charismatic with a can do attitude.
  • Takes partnerships from conception through to sucessful delivery.
  • Identifies opportunities to enhance and improve processes, and instils effective team culture where best practice and innovation is integral.
  • Business Studies and IT
  • IOSH Managing Safety Training
  • Diploma for Environmental Aspects and Impacts
  • Delivering strategic growth plans
  • Open, honest and has the ability to spot and implement opportunities for improvement or enhancement for quality and value.
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Antasha Wolmarans

Business Services Manager 

Businesses I have worked for (as an employee)

HBM-DJJ Ltd
Bathgate Amateur Swimming Club
West Lothian Council
Eden College and Primary Private School
Microtronix Manufacturing

Customers I have worked with

Lloyds Banking Group
Direct Line Group
Aviva/Asprea
Davies Group/Eastwell Management
Verso
Liverpool Victoria
Habinteg
Railway Housing

Summary

Antasha is an experienced manager who leads business services across RFM Group’s three offices in Leeds, London and Edinburgh. She is highly organised and oversees the smooth running of head office operations and customer delivery. Antasha is recognised as an influential leader who directs teams in successful project management and process optimization.

Key Areas of Expertise

  • Bachelor’s degree in Psychology and Post-graduate in Education
  • Planning and organisation
  • Management of people and process
  • Problem-solving and analytical thinking
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Helen Parker Head of Finance RFM Group

Helen Parker

Head of Finance

Businesses I have worked for (as an employee)

RFM
RSM

Customers I have worked with

Haribo
Bettys & Taylors Group Habinteg
Emis

Summary

Helen is an ICAEW qualified Chartered Accountant, who completed her training with RSM. Starting in auditing, she spent several years in corporate finance before moving into industry. She leads the RFM Group finance department and is the key contact for auditing with external accountants.

Key Areas of Expertise

  • Chartered accountant
  • First class degree in Accounting and Finance
  • Systems analysis and strategic planning
  • Budgeting and forecasting
  • Corporate finance
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Dan Nicholson RFM Group

Dan Nicholson

Contracts Co-ordinator

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Habinteg
Railway Housing

Summary

Dan is a contracts co-ordinator for social housing clients. His first-class organisational skills complement his technical and industry knowledge to ensure effective maintenance scheduling. Seamless integration across multiple trades and efficient procedures leads to continuously satisfied clients.

Key Areas of Expertise

  • Strong communicator
  • Expert IT skills
  • Scheduling experience
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Jane Wilding 2021 RFM Group

Jane Wilding

Group Sales Administrator

Businesses I have worked for (as an employee)

RFM Group
CSG
NACRO

Customers I have worked with

KCOM
Lancashire County Council
RPJ3 Group
Lloyds Bank
Royal Mail
The Court Services
Prison and Probation Services

Summary

Jane is a highly experienced administrator, with extensive knowledge of the Facilities Management, Construction and Property Repair markets.

She is responsible for all sales administration across the RFM Group.

Her eye for detail is matched by her work ethic and desire to provide outstanding customer service.

Key Areas of Expertise

  • Administration
  • Over 30 years cleaning and FM sales administration
  • 28 years catering and vending sales administration
  • Commercial property management
  • A people person, comfortable communicateing at all levels
  • Organisation
  • Passionate
  • Dedicated
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Becky Hirst RFM Group

Becky Hirst

Payroll and HR

Businesses I have worked for (as an employee)

RFM
Ridyard Travel

Customers I have worked with

Emis
Aviva
Lloyds
Ernst & Young
PwC
Next

Summary

Becky has extensive experience in customer services, account management, finance and HR. Becky’s responsibilities include overseeing RFM Group’s HR function including performance and appraisals, discipline, absences and policy for over 350 employees. Her typical week will include analysing working patterns and budgets as well as overseeing financial transactions.

Key Areas of Expertise

  • Strong customer service skills
  • Organised and analytical
  • Experience in implementing new systems and processes
  • Financial acumen a payroll expert
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Jayne Storey RFM Group

Jayne Storey

Purchase Ledger Clerk

Businesses I have worked for (as an employee)

RFM
Morrisons

Customers I have worked with

Habinteg,
Buildbase
Jewsons
Graham
James Hargreaves

Summary

Jayne is RFM Group’s purchase ledger expert, managing queries and processing invoices. Her eye for detail ensures smooth financial transactions and efficient supplier relationships. Alongside managing payments she leads financial training and mentoring to finance, administration staff and apprentices.

Key Areas of Expertise

  • Bachelors degree in Health and Communication.
  • Mentoring and staff development
  • Finance systems
  • Chief cake baker
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Yve Alderson RFM Group

Yve Alderson

Credit Controller

Businesses I have worked for (as an employee)

SSE
QA Ltd
EMIS
Eville & Jones

Customers I have worked with

Turner & Townsend
Tesco
Nestle
Capita
Microsoft
Barclays

Summary

Yve has extensive experience in credit control, account management and finance.

Yve has managed teams and provided staff training and mentoring. She is a problem solver with experience of integrating systems across multiple companies.

Key Areas of Expertise

  • Accredited by the Institute of Credit Management.
  • Account reconciliation.
  • Customer relations.
  • A team player with strong people skills.
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Pieter Erasmus RFM Group

Pieter Erasmus

Fleet Controller

Businesses I have worked for (as an employee)

Müller Milk and Ingredients
Eville and Jones
M4 Transport

Customers I have worked with

Habinteg
Aviva
Lloyds

Summary

Having worked in the Fleet Management industry for over 10 years in both South Africa and the UK, Pieter is a versatile, resourceful hands-on management professional.  With experience in customer-facing roles combined with fleet management in various industrial and commercial markets, Pieter’s experience in keeping fleets on the road, compliant and with safety paramount, contributes to delivering complete customer satisfaction. 

Key Areas of Expertise

  • Fleet Management
  • Problem Solving
  • Transport Solutions
  • Customer Service
  • Mechanical Expertise
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Gary Wood

Business Development & Compliance Manager

Businesses I have worked for (as an employee)

Morgan Sindall Construction & Infrastructure
Jarvis plc
Artez Ltd

Customers I have worked with

Land Securities
British Land
Peel Holdings
London Refuge Assurance
Royal London Asset Management
Prudential Property
North West Development Agency
DVLA
Legal & General
Consignia

Summary

Gary brings a highly collaborative and motivated approach to project delivery, he ensures that a working environment exists where complete client satisfaction is at the forefront of every team members mind.

With over 35 years in the Industry Gary has held a number of Senior Commercial and Operational roles for Tier 1 Construction Companies, he is financially aware and proficient in contract management

Key Areas of Expertise

  • Successful delivery of projects in accordance with company standards and client satisfaction
  • Extensive portfolio of Retail Projects
  • BSc (Hons) Construction
  • Trained in Health and Safety and current legal and statutory requirements
  • Skills include contractual and legal principles
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Stephen Sykes

Contract Manager

Businesses I have worked for (as an employee)

Romec.
ROK
Connaught
ADT Fire and Security

Customers I have worked with

Royal Mail
Post office
HSBC
Hull City Council
Zurich
Legal &General

Summary

Stephen is an experienced senior operational manager, who has worked in various operational roles from director to first line management throughout his skills. Comfortable operating at any level within the business. Vast experience of the construction and related business sectors.

Key Areas of Expertise

  • Operations delivery
  • People management
  • Business Growth
  • Change management
  • TUPE
  • Knowledge of the construction and related business sectors
  • Attained certificate in management
  • Director of a £70m facilities business
  • Director of a £20m national electronic fire and secuirty business
  • Partnership director of a £25m social housing contract .
  • Project/Contract managed various project within the construction and refurbishment sectors ranging from 500k up to £10m
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Chris Ramsay

Estimator

Businesses I have worked for (as an employee)

Rok
ESH
Henry Boot
Gleesons
GB Building

Customers I have worked with

Projex
Home Bargains
Daubneys
Anderson Green
Robertson
Morgan Sindall
Torsion

Summary

Chris has 27 years’ experience in pre-construction, preparing tenders currently up to £3-4m across various sectors in both new-build and refurbishment works, but has previous experience of bidding for schemes up to £35m.

Key Areas of Expertise

  • Experience in pre-construction
  • Knowledge of market rates
  • Supply chain knowledge
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Ursula Jones

Senior Quantity Surveyor

Businesses I have worked for (as an employee)

Balfour Beatty
Morgan Sindall

Customers I have worked with

Merseyside Police, Liverpool Fire Service

Summary

Ursula has 15 years of Quantity Surveying experience and has held commercial positions at Balfour Beatty and Morgan Sindall.

Ursula started her career as an Assistant Quantity Surveyor with Balfour Beatty Construction Limited in 2005. In the subsequent 10 years she progressed to Quantity Surveyor, Project Quantity Surveyor and also held a Commercial Auditor role within the business. Following this she returned to Quantity Surveyor with Morgan Sindall for almost 5 years.

Key Areas of Expertise

  • Commercial management including contractual notices both to subcontractors and the client, management of subcontractor accounts and monthly cost reporting; client management including payment applications.
  • BSc Hons in Quantity Surveying
  • National Diploma in Construction Economics
  • ational Certificate in Construction Studies
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Fiona Stewart RFM Group

Fiona Stewart

Managing Director

Businesses I have worked for (as an employee)

OCS

Customers I have worked with

Turner and Townsend
Emerald
Knight Frank

Summary

Fiona is a change leader with a successful track record of sustainable profit improvement delivered through effective team management and process improvement. Thirty years’ experience in Total Facilities Management, Fiona has a strong commercial focus combined with financial awareness which enables the delivery of business improvements within budget and tight timescales.

She has high-level influencing and communication skills to drive through change and develop clear business strategies and well-developed leadership and interpersonal skills with the ability to relate to people at all business levels engendering trust and commitment.

Driving the RFM Group forward with vision as well as maintaining excellent relationships.

Key Areas of Expertise

  • Rolled out a full operational blueprint across RFM Group’s contract base incorporating organisational change and introduction of new technology, delivering 17% productivity improvement and 10% overhead reduction.
  • Culture change and TUPE management
  • IOSH
  • Approved BIS’s Accessor / BICSc Accredited
  • SIA Badge Holders
  • Level 6 Qualified BIFM Accreditation
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Stephen Lee RFM Group

Stephen Lee

Facilities Manager

Businesses I have worked for (as an employee)

Emprise Services
Leeds Bradford Airport
Servisair Cargo

Customers I have worked with

David Lloyd
Waitrose
M&S
Knight Frank
Cushman & Wakefield

Summary

Stephen has a varied skillset where has worked both hands on in customer facing roles and at Management level overseeing multiple contracts at any one time, managing 70+ staff.

Key Areas of Expertise

  • Over 10 years FM experience
  • SIA Licensed (Managing Frontline Security Officers)
  • Project Management/Planning
  • Customer Focused
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Jackie Mark

Operations Manager

Businesses I have worked for (as an employee)

CSG

Customers I have worked with

AGFA
Dupont Howson.
Turner Townsend
Emis Arup
Gallagher’s
The Retreat
NHS

Summary

Jackie has over 35 years’ experience within the industry. She is skilled in delivering contracts to customers and clients from a variety of different business sectors. Jackie is responsible for site set-ups from start to finish ensuring contracts run smoothly. Further to contract commencement she is responsible for the day-to-day running of the site as well as overseeing all reactive and compliance works.

Key Areas of Expertise

  • Punctual
  • Organised
  • People person
  • Contract set ups
  • Overseeing contracts and service delivery
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Shannon Sugden RFM Group

Shannon Sugden

Business Development Manager – FM

Businesses I have worked for (as an employee)

Future Cleaning Services LTD
First Response Group
Active Cleaning LTD

Customers I have worked with

Skoda & Seat
Citibase
Saint Gobain
Lindum Group
Connect Health
Audio Technica
New World Foods
Roundhay High School
Calder High School
Nisa
CSG

Summary

Shannon is responsible for developing the FM division of RFM Group. She has been working within the facilities management industry for just over 7 years and has an in-depth understanding and knowledge of this sector. Her experience allows her to be able to recommend the best practice and innovative solutions to existing and new clients.

Key Areas of Expertise

  • Cleaning Services
  • Innovative Solutioning
  • Identifying new business
  • Building customer relationships
  • Identifying cost savings via productivity, machinery or innovation.
  • Experience in moving clients from a signle service to multiservice
  • Experience in moving clients from a single site to a multisite contract.
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Leah Evans RFM group

Leah Evans

Facilities Administrator

Businesses I have worked for (as an employee)

Bellissima Exclusive
TST Oriental
RFM

Customers I have worked with

Jewsons
Howdens
Emis

Summary

Leah originally joined RFM as a Finance Apprentice where she processed invoices, chargebacks and credit card statements. She has now been promoted to Facilities Administrator. In her new role she manages the FM helpdesk, assisting clients and solving problems. Leah is the first port-of-call for many of our FM customers and maintains our CAFM system.

Leah is also currently undertaking a Level 3 qualification in Business and Administration which covers Customer Service, Quality Assurance, Communications, Project Management, Regulation and Law.

Key Areas of Expertise

  • Customer service and telephone support
  • Excel, processing and organising systems
  • Problem-solving
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Jamie Stewart

Operations Director

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

LBG
AVIVA
WYG
Turner & Townsend
Habinteg Housing Association
NHS
Arcadia

Summary

Jamie is an expert at managing both people and mid sized construction projects in the Insurance Repair and Commercial sectors having worked for over 10 years in a senior position across the UK

His success is based on a customer-centric approach, a broad skillset and an ability to shape ideas which can be delivered quickly and effectively

Jamie’s background has included middle management and now senior construction roles within the RFM Group as part of his continued development and progression.

His recent customers have included Lloyds Banking Group, NHS, Arcadia.

Key Areas of Expertise

    • Building Repair & Construction Knowledge (Started from the bottom and have carried out every job within the business)
    • Operational Delivery
    • Negotiations
    • Contracts
    • Delivering large construction projects on time and within budget
    • Pragmatic, creative and customer-centric construction strategies
    • Experience as an Operational Director/Manager for a Top 10 Main Contractor
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james doherty rfm group

James Doherty

Regional Operations Manager

Businesses I have worked for (as an employee)

QuadraClaims
Heightvale Ltd 
Biosweep NE 
Rhodar Ltd 
DLG
Independent Group
Oriel 
Cunningham Lindsay

Customers I have worked with

Hiscox
EIG
LV
L&G
Aviva
DLG
NFU
AXA

Summary

James has vast experience within the insurance industry. He has latterly helped develop and progress the contractor network, looking to bring innovation and improve the customer journey . His work also looked to reduce the impact to both clients and customers by ensuring the contractor network delivers the best possible service.

Key Areas of Expertise

  • Loss adjusting and full autonomy of claim lifecycle.
  • Ensuring that department SLA’s, KPI’s and MI targets are met
  • Managing the department budgets.
  • Lead in-house training to ensure all staff are fully aware of industry changes and new innovation.
  • Planning and undertaking regional contractor meetings.
  • Undertaking regular client meetings to evaluate and ensure service levels are achieved and maintained, reviewing WIP and aged debt.
  • Overseeing high net-worth works.
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David Connelly

Contracts Manager

Businesses I have worked for (as an employee)

John Heaney Electrical
McMaster Electrical
RFM Group

Customers I have worked with

LBG
DLG
AVIVA
West Lothian Council
Persimmon Homes
SKY TV
Tennents Brewery
McArthur Glen Shopping Centre
Livingston Football Club

Summary

David is a time served electrician who has worked in the domestic and commercial industries. At RFM he has worked as the head electrician and oversaw RFM Groups NICEIC registration. His strong organisational and leadership skills enabled him to become a Works Supervisor before progressing to his current role as Contracts Manager for our Lloyds Banking Group contract.

Key Areas of Expertise

  • Electrical back ground with SVQ III qualifications
  • Planning and organising skills
  • Understanding of claims from start to finish
  • Delivering large and small insurance claims on time within company profit margins
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Andrew Portrey

Ashlyn Yorskhire (Contracts Manager)

Businesses I have worked for (as an employee)

Various printing companies
Ashlyn Yorkshire Ltd

Customers I have worked with

Walker Morris Solicitors
YEP
Empire Stores
Halifax BS
National Coaching Foundation
Midland Bank
Aviva insurance
Crawfords (loss adjusters)
Rainbow international

Summary

Andrew is an apprentice trained printer who worked in the printing industry for over 30 years in various roles, before joining Ashlyn Yorkshire Ltd as office manager. As Contracts Manager he oversees all claims from Aviva Insurance.

This includes speaking direct to Policy holders, trades, and suppliers on a daily basis as well as achieving financial targets set for the company.

Key Areas of Expertise

  • A widespread knowledge in the insurance industry
  • Ability to communicate effectively at all levels.
  • Ability to defuse potential flash points and build consensus.
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Justin Green

Supervisor

Businesses I have worked for (as an employee)

Swailend joinery (joiner)
NABORS Drilling International Limited (Iraq,Dubai,Saudi)
CNR (stores auditor)
IKM testing (mobilisation coordinator)
Self employed (joiner)

Customers I have worked with

Multiple oil companies worldwide
Members of public

Summary

A team playing leader who is customer focused both internally and externally, using communications and leadership skills in dealing with customers, employees, and vendors in a proactive manner.

This enhances the business reputation, increases both employee and customer satisfaction and utilising good vendor relationships, can improve business cash flow and reputation.

Combining the above skills with a 15 year + vocational background within the sector, has allowed a 360 degree understanding of employee, customer, vendor and business requirements, adding value in each of these areas.

Family orientated, with a real focus on making a difference at all levels and interfaces.

Key Areas of Expertise

  • Product delivery management with a focus on time and cost
  • Customer liason, and proactive problem solving skills
  • Vocational background which supports the ability to walk the talk
  • (SVQ) in Carpentry and Joinery
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Elaine Williamson RFM Group

Elaine Williamson

Contracts Coordinator

Businesses I have worked for (as an employee)

RFM Group

Customers I have worked with

Lloyds Banking Group

Summary

Elaine is a contracts coordinator for the RFM Group.

Elaine is a highly experienced administrator and has an extensive knowledge of the insurance repair industry.

Key Areas of Expertise

  • Administration
  • Knowledge of the Insurance industry
  • Effective communicator
  • Highly organised
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Stuart Astall RFM Group

Stuart Astall

Scheduler

Businesses I have worked for (as an employee)

Liberty Gas
PH Jones

Customers I have worked with

Tenants across social housing. Grahams
Jewsons
Leeds City Council.

Summary

Stuart is an expert in organising and scheduling major works and projects in the social housing sector, after working with clients across the region, having worked for gas companies for the last ten years.

His success is based on a customer-centric approach, a broad skill set and an ability to shape ideas that can be delivered quickly.

Stuart’s background has included scheduling and service managing roles at Liberty Gas and PH Jones.

Key Areas of Expertise

  • Scheduling and planning works to meet targets and KPI’s.
  • Updating and keeping customers at the heart of every job dealt with.
  • Experience as a service manager for a Gas company within the social housing region.
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Nik Ashworth

Nik Ashworth

Consultant

Businesses I have worked for (as an employee)

Npower
NG Bailey
Norland Managed Services
Baxi

Customers I have worked with

Land Securities
MEPC
BMW
Morrisons
UK Court Services
BBC
PepsiCo
Leicester City Council.

Summary

Nik has over 35 years commercial leadership experience within the managed services and energy markets working in both private and public sector markets. He has experience in acquisition integration and internal re-organisation management, structural business development, sales and senior management mentoring. A passionate renewable energy advocate Nik has developed several carbon reduction propositions for companies such as NG Bailey, Npower, EVO Energy and Baxi.

Key Areas of Expertise

  • Business Management
  • Acquisition and integration management
  • Business re-structuring
  • Sales leadership and performance management
  • Mentoring
  • Carbon reduction technology and markets
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