The RFM team is packed with personality and expertise, and it’s our greatest asset because it shapes our entire company culture. Our clients wouldn’t want it any other way.
Today, the individuals who run the business are here because they enjoy their work, share an ambition, and love to collaborate with a wide range of people. They’re also professional, committed and great at their roles of course, not to mention friendly too.
Between us we’ve got more decades of experience than we care to remember, but it means we’re perfectly equipped to work with a wide range of clients on a vast array of projects.
Company Registration Number: 06765689
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CEO
Initial Services
Rentokil
Habinteg
Arcadia
Emerald Group
Lloyds Banking Group
Leeds Bradford Airport
RFM Group Co-founder, Ian is a dynamic CEO with the proven tenacity and intellect to develop structured business plans and deliver their successful execution.
He has extensive experience and passion for driving effective workplace change and service transformation. An accomplished leader and relationship builder, with the gravitas to engender strong team performances through considered strategy, mentoring and empowerment.
Ian’s responsibilities include strategy, mobilisation, developing policies and procedures towards the profitable growth and operation of the company.
Client Services Director
RFM Group
Nugent Care
The Retreat
Habinteg
LV
Lloyds Bank plc
Construction Clients on project by project basis
Mark leads sales, marketing, bidding and compliance for all divisions; Facilities Management, Repairs and Construction.
Mark is an extremely capable, self-motivated and passionate Client Services Director with over 15 years FM related experience delivering maintenance, TFM, Insurance property repair services and Construction projects to both private and public sector organisations.
He is a member of the senior management team including Operational Board, Safety Steering Group, IT Steering Group and Contract Monitoring Committee.
In 2012, Mark developed a new division incorporating HBM focusing on insurance property repairs and reinstatement. The insurance business has grown combined revenues in excess of £20m over the last eight years and has successfully retained partnerships with Lloyds Bank and other insurance companies whilst adding new customers such as LV and Aviva.
Under his direction RFM were awarded ISO9001, 14001 and 18001 accreditations.
Complete Care Agency Ltd
Smart & Cook (Insurance Brokers) – became Bluefin, part of AXA
Ernst & Young LLP
NHS
Leeds City Council
ASDA
Katherine has extensive experience of managing Finance teams. She prides herself on her ability to bring her team together to deliver the detailed information to aid the business. She ensures organisations meet their goals and helps senior management in their decision-making process.
Katherine’s background includes working within both business and accountancy practice.
Business Services Manager
HBM-DJJ Ltd
Bathgate Amateur Swimming Club
West Lothian Council
Eden College and Primary Private School
Microtronix Manufacturing
Lloyds Banking Group
Direct Line Group
Aviva/Asprea
Davies Group/Eastwell Management
Verso
Liverpool Victoria
Habinteg
Railway Housing
Antasha is an experienced manager who leads business services across RFM Group’s three offices in Leeds, London and Edinburgh. She is highly organised and oversees the smooth running of head office operations and customer deliver. Antasha is recognised as an influential leader who directs teams in successful project management and process optimization.
Contracts Co-ordinator
RFM Group
Habinteg
Railway Housing
Dan is a contracts co-ordinator for social housing clients. His first-class organisational skills complement his technical and industry knowledge to ensure effective maintenance scheduling. Seamless integration across multiple trades and efficient procedures leads to continuously satisfied clients.
Group Sales Administrator
RFM Group
CSG
NACRO
KCOM
Lancashire County Council
RPJ3 Group
Lloyds Bank
Royal Mail
The Court Services
Prison and Probation Services
Jane is a highly experienced administrator, with extensive knowledge of the Facilities Management, Construction and Property Repair markets.
She is responsible for all sales administration across the RFM Group.
Her eye for detail is matched by her work ethic and desire to provide outstanding customer service.
Supply Chain Administrator
MSL Property Care Services
Age UK
William Hill
Natasha is the first point of call for all our Supply Chain. We want our Supply Chain to be true partners, to feel valued with regular workloads without being over exposed.
She is experienced in dealing with contractors for all trades in Construction, Repair and Facilities Management sectors. Ensuring they are Health & Safety compliant, that work is carried out to the agreed KPI’s and to the agreed schedule of rates.
Enterprise PLC
Mears Group Ltd
PBS Group Ltd
Kirklees Council
Sheffield Council
Sheffield NHS Trust
Modern Housing Solutions Ltd
CarrilionAmey Ltd
Ministry of Defence
House Crowd Developments
Romiga East Ltd
Sky House Developments
City Branch Ltd
Barnsley Council
Paul has over 30-year experience in the industry, the last twelve years at Director level prior to becoming RFM Construction Managing Director in 2020. Paul has overall responsibility for the construction business.
A well-qualified and experienced business leader proficient in managerial, commercial, and technical roles. Possessing a wide range of skills gained from management roles on projects to the value of +£14 million.
Good communicator who believes in the development of strong interpersonal relationships within a team structure is a major contributor in delivering contracts efficiently and effectively.
Business Development & Compliance Manager
Morgan Sindall Construction & Infrastructure
Jarvis plc
Artez Ltd
Land Securities
British Land
Peel Holdings
London Refuge Assurance
Royal London Asset Management
Prudential Property
North West Development Agency
DVLA
Legal & General
Consignia
Gary brings a highly collaborative and motivated approach to project delivery, he ensures that a working environment exists where complete client satisfaction is at the forefront of every team members mind.
With over 35 years in the Industry Gary has held a number of Senior Commercial and Operational roles for Tier 1 Construction Companies, he is financially aware and proficient in contract management
Estimator
Rok
ESH
Henry Boot
Gleesons
GB Building
Projex
Home Bargains
Daubneys
Anderson Green
Robertson
Morgan Sindall
Torsion
Chris has 27 years’ experience in pre-construction, preparing tenders currently up to £3-4m across various sectors in both new-build and refurbishment works, but has previous experience of bidding for schemes up to £35m.
Business Development Manager
HSS Hire
Urban Construction Interiors
MSL Property Care Services
Asda
William Hill
British Heart Foundation
Arnold Clark
Imagile
Snap Fitness
Lidl
AS Watson
Caroline has worked within FM, Interior Fit out and Construction for 13 years. She has worked across a multitude of sectors which include, retail, commercial, office, health, leisure, care & education.
She is a strong sales professional with a foundation degree in Sales and Account Management and a diploma in Business Management.
She is skilled in negotiation, sales and account management and I have worked closely with some of the biggest names here in the UK.
Senior Quantity Surveyor
Balfour Beatty
Morgan Sindall
Merseyside Police, Liverpool Fire Service
Ursula has 15 years of Quantity Surveying experience and has held commercial positions at Balfour Beatty and Morgan Sindall.
Ursula started her career as an Assistant Quantity Surveyor with Balfour Beatty Construction Limited in 2005. In the subsequent 10 years she progressed to Quantity Surveyor, Project Quantity Surveyor and also held a Commercial Auditor role within the business. Following this she returned to Quantity Surveyor with Morgan Sindall for almost 5 years.
Contract Manager
Romec.
ROK
Connaught
ADT Fire and Security
Royal Mail
Post office
HSBC
Hull City Council
Zurich
Legal &General
Stephen is an experienced senior operational manager, who has worked in various operational roles from director to first line management throughout his skills. Comfortable operating at any level within the business. Vast experience of the construction and related business sectors.
Managing Director
OCS
Turner and Townsend
Emerald
Knight Frank
Fiona is a change leader with a successful track record of sustainable profit improvement delivered through effective team management and process improvement. Thirty years’ experience in Total Facilities Management, Fiona has a strong commercial focus combined with financial awareness which enables the delivery of business improvements within budget and tight timescales.
She has high-level influencing and communication skills to drive through change and develop clear business strategies and well-developed leadership and interpersonal skills with the ability to relate to people at all business levels engendering trust and commitment.
Driving the RFM Group forward with vision as well as maintaining excellent relationships.
Facilities Manager
Emprise Services
Leeds Bradford Airport
Servisair Cargo
David Lloyd
Waitrose
M&S
Knight Frank
Cushman & Wakefield
Operations Manager
CSG
AGFA
Dupont Howson.
Turner Townsend
Emis Arup
Gallagher’s
The Retreat
NHS
Jackie has over 35 years’ experience within the industry. She is skilled in delivering contracts to customers and clients from a variety of different business sectors. Jackie is responsible for site set-ups from start to finish ensuring contracts run smoothly. Further to contract commencement she is responsible for the day-to-day running of the site as well as overseeing all reactive and compliance works.
Business Development Manager – FM
Future Cleaning Services LTD
First Response Group
Active Cleaning LTD
Skoda & Seat
Citibase
Saint Gobain
Lindum Group
Connect Health
Audio Technica
New World Foods
Roundhay High School
Calder High School
Nisa
CSG
Shannon is responsible for developing the FM division of RFM Group. She has been working within the facilities management industry for just over 7 years and has an in-depth understanding and knowledge of this sector. Her experience allows her to be able to recommend the best practice and innovative solutions to existing and new clients.
Operations Administrator
RFM
Turner & Townsend
The Retreat
Emis
NHS
Amelia is an experienced operations professional. She’s the first point of contact within Head Office for all FM clients, to assist with any queries they may have. Customer relationships are of the upmost importance to her, and she ensures their accounts are maintained, customers are happy and their sites compliant.
Operations Director
RFM Group
LBG
AVIVA
WYG
Turner & Townsend
Habinteg Housing Association
NHS
Arcadia
Jamie is an expert at managing both people and mid sized construction projects in the Insurance Repair and Commercial sectors having worked for over 10 years in a senior position across the UK
His success is based on a customer-centric approach, a broad skillset and an ability to shape ideas which can be delivered quickly and effectively
Jamie’s background has included middle management and now senior construction roles within the RFM Group as part of his continued development and progression.
His recent customers have included Lloyds Banking Group, NHS, Arcadia.
Contracts Manager
John Heaney Electrical
McMaster Electrical
RFM Group
LBG
DLG
AVIVA
West Lothian Council
Persimmon Homes
SKY TV
Tennents Brewery
McArthur Glen Shopping Centre
Livingston Football Club
Ashlyn Yorskhire (Contracts Manager)
Various printing companies
Ashlyn Yorkshire Ltd
Walker Morris Solicitors
YEP
Empire Stores
Halifax BS
National Coaching Foundation
Midland Bank
Aviva insurance
Crawfords (loss adjusters)
Rainbow international
Andrew is an apprentice trained printer who worked in the printing industry for over 30 years in various roles, before joining Ashlyn Yorkshire Ltd as office manager. As Contracts Manager he oversees all claims from Aviva Insurance.
This includes speaking direct to Policy holders, trades, and suppliers on a daily basis as well as achieving financial targets set for the company.
Contracts Manager
Keepmoat
Engie
RFM Group
Accent
Yorkshire Housing
Leeds Federated
Anchor Housing
Habinteg Housing
Railway Housing
Kyle has worked within the Social Housing sector over the last 15 years from apprentice plumber to now contracts manager. He manages several work steams including responsive repairs, void works and planned renewal works making me flexible to all aspects of repair.
He is customer driven and strives to deliver workflows within budget and in-line with client KPIs. He has previously worked with Keepmoat and Engie for 14 years prior to RFM Group. His recent clients include Habinteg Housing, Railway Housing and Yorkshire Housing.
Supervisor
Swailend joinery (joiner)
NABORS Drilling International Limited (Iraq,Dubai,Saudi)
CNR (stores auditor)
IKM testing (mobilisation coordinator)
Self employed (joiner)
Multiple oil companies worldwide
Members of public
A team playing leader who is customer focused both internally and externally, using communications and leadership skills in dealing with customers, employees, and vendors in a proactive manner.
This enhances the business reputation, increases both employee and customer satisfaction and utilising good vendor relationships, can improve business cash flow and reputation.
Combining the above skills with a 15 year + vocational background within the sector, has allowed a 360 degree understanding of employee, customer, vendor and business requirements, adding value in each of these areas.
Family orientated, with a real focus on making a difference at all levels and interfaces.
Contracts Coordinator
RFM Group
Green Flag
AIG Insurance
Montpelier Chartered Accountants
Direct Line Insurance
Turner and Townsend
Michelle is a contracts coordinator for the RFM Group.
Michelle is a highly experienced administrator and has worked in various sectors such as accountancy and the insurance industry.
She has a can-do attitude and prides herself in giving the best customer service possible.
Contracts Coordinator
RFM Group
Lloyds Banking Group
Elaine is a contracts coordinator for the RFM Group.
Elaine is a highly experienced administrator and has an extensive knowledge of the insurance repair industry.
Consultant
Npower
NG Bailey
Norland Managed Services
Baxi
Land Securities
MEPC
BMW
Morrisons
UK Court Services
BBC
PepsiCo
Leicester City Council.
Nik has over 35 years commercial leadership experience within the managed services and energy markets working in both private and public sector markets. He has experience in acquisition integration and internal re-organisation management, structural business development, sales and senior management mentoring. A passionate renewable energy advocate Nik has developed several carbon reduction propositions for companies such as NG Bailey, Npower, EVO Energy and Baxi.