Today, the individuals who run the business are here because they enjoy their work, share an ambition, and love to collaborate with a wide range of people. They’re also professional, committed and great at their roles of course, not to mention friendly too.
Between us we’ve got more decades of experience than we care to remember, but it means we’re perfectly equipped to work with a wide range of clients on a vast array of projects.
Lloyds Banking Group
Leeds Bradford Airport
RFM Group Co-founder, Ian is a dynamic CEO with the proven tenacity and intellect to develop structured business plans and deliver their successful execution.
He has extensive experience and passion for driving effective workplace change and service transformation. An accomplished leader and relationship builder, with the gravitas to engender strong team performances through considered strategy, mentoring and empowerment.
Ian’s responsibilities include strategy, mobilisation, developing policies and procedures towards the profitable growth and operation of the company.
Client Services Director
Lloyds Bank plc
Construction Clients on project by project basis
Mark leads sales, marketing, bidding and compliance for all divisions; Facilities Management, Repairs and Construction.
Mark is an extremely capable, self-motivated and passionate Client Services Director with over 15 years FM related experience delivering maintenance, TFM, Insurance property repair services and Construction projects to both private and public sector organisations.
He is a member of the senior management team including Operational Board, Safety Steering Group, IT Steering Group and Contract Monitoring Committee.
In 2012, Mark developed a new division incorporating HBM focusing on insurance property repairs and reinstatement. The insurance business has grown combined revenues in excess of £20m over the last eight years and has successfully retained partnerships with Lloyds Bank and other insurance companies whilst adding new customers such as LV and Aviva.
Under his direction RFM were awarded ISO9001, 14001 and 18001 accreditations.
Business Services Manager
Bathgate Amateur Swimming Club
West Lothian Council
Eden College and Primary Private School
Lloyds Banking Group
Direct Line Group
Davies Group/Eastwell Management
Antasha is an experienced manager who leads business services across RFM Group’s three offices in Leeds, London and Edinburgh. She is highly organised and oversees the smooth running of head office operations and customer delivery. Antasha is recognised as an influential leader who directs teams in successful project management and process optimization.
Head of Finance
Bettys & Taylors Group Habinteg
Helen is an ICAEW qualified Chartered Accountant, who completed her training with RSM. Starting in auditing, she spent several years in corporate finance before moving into industry. She leads the RFM Group finance department and is the key contact for auditing with external accountants.
Dan is a contracts co-ordinator for social housing clients. His first-class organisational skills complement his technical and industry knowledge to ensure effective maintenance scheduling. Seamless integration across multiple trades and efficient procedures leads to continuously satisfied clients.
Group Sales Administrator
Lancashire County Council
The Court Services
Prison and Probation Services
Jane is a highly experienced administrator, with extensive knowledge of the Facilities Management, Construction and Property Repair markets.
She is responsible for all sales administration across the RFM Group.
Her eye for detail is matched by her work ethic and desire to provide outstanding customer service.
Payroll and HR
Ernst & Young
Becky has extensive experience in customer services, account management, finance and HR. Becky’s responsibilities include overseeing RFM Group’s HR function including performance and appraisals, discipline, absences and policy for over 350 employees. Her typical week will include analysing working patterns and budgets as well as overseeing financial transactions.
Purchase Ledger Clerk
Jayne is RFM Group’s purchase ledger expert, managing queries and processing invoices. Her eye for detail ensures smooth financial transactions and efficient supplier relationships. Alongside managing payments she leads financial training and mentoring to finance, administration staff and apprentices.
Eville & Jones
Turner & Townsend
Yve has extensive experience in credit control, account management and finance.
Yve has managed teams and provided staff training and mentoring. She is a problem solver with experience of integrating systems across multiple companies.
Müller Milk and Ingredients
Eville and Jones
Having worked in the Fleet Management industry for over 10 years in both South Africa and the UK, Pieter is a versatile, resourceful hands-on management professional. With experience in customer-facing roles combined with fleet management in various industrial and commercial markets, Pieter’s experience in keeping fleets on the road, compliant and with safety paramount, contributes to delivering complete customer satisfaction.
Business Development & Compliance Manager
Morgan Sindall Construction & Infrastructure
London Refuge Assurance
Royal London Asset Management
North West Development Agency
Legal & General
Gary brings a highly collaborative and motivated approach to project delivery, he ensures that a working environment exists where complete client satisfaction is at the forefront of every team members mind.
With over 35 years in the Industry Gary has held a number of Senior Commercial and Operational roles for Tier 1 Construction Companies, he is financially aware and proficient in contract management
ADT Fire and Security
Hull City Council
Stephen is an experienced senior operational manager, who has worked in various operational roles from director to first line management throughout his skills. Comfortable operating at any level within the business. Vast experience of the construction and related business sectors.
Chris has 27 years’ experience in pre-construction, preparing tenders currently up to £3-4m across various sectors in both new-build and refurbishment works, but has previous experience of bidding for schemes up to £35m.
Senior Quantity Surveyor
Merseyside Police, Liverpool Fire Service
Ursula has 15 years of Quantity Surveying experience and has held commercial positions at Balfour Beatty and Morgan Sindall.
Ursula started her career as an Assistant Quantity Surveyor with Balfour Beatty Construction Limited in 2005. In the subsequent 10 years she progressed to Quantity Surveyor, Project Quantity Surveyor and also held a Commercial Auditor role within the business. Following this she returned to Quantity Surveyor with Morgan Sindall for almost 5 years.
Turner and Townsend
Fiona is a change leader with a successful track record of sustainable profit improvement delivered through effective team management and process improvement. Thirty years’ experience in Total Facilities Management, Fiona has a strong commercial focus combined with financial awareness which enables the delivery of business improvements within budget and tight timescales.
She has high-level influencing and communication skills to drive through change and develop clear business strategies and well-developed leadership and interpersonal skills with the ability to relate to people at all business levels engendering trust and commitment.
Driving the RFM Group forward with vision as well as maintaining excellent relationships.
Leeds Bradford Airport
Cushman & Wakefield
Jackie has over 35 years’ experience within the industry. She is skilled in delivering contracts to customers and clients from a variety of different business sectors. Jackie is responsible for site set-ups from start to finish ensuring contracts run smoothly. Further to contract commencement she is responsible for the day-to-day running of the site as well as overseeing all reactive and compliance works.
Business Development Manager – FM
Future Cleaning Services LTD
First Response Group
Active Cleaning LTD
Skoda & Seat
New World Foods
Roundhay High School
Calder High School
Shannon is responsible for developing the FM division of RFM Group. She has been working within the facilities management industry for just over 7 years and has an in-depth understanding and knowledge of this sector. Her experience allows her to be able to recommend the best practice and innovative solutions to existing and new clients.
Leah originally joined RFM as a Finance Apprentice where she processed invoices, chargebacks and credit card statements. She has now been promoted to Facilities Administrator. In her new role she manages the FM helpdesk, assisting clients and solving problems. Leah is the first port-of-call for many of our FM customers and maintains our CAFM system.
Leah is also currently undertaking a Level 3 qualification in Business and Administration which covers Customer Service, Quality Assurance, Communications, Project Management, Regulation and Law.
Turner & Townsend
Habinteg Housing Association
Jamie is an expert at managing both people and mid sized construction projects in the Insurance Repair and Commercial sectors having worked for over 10 years in a senior position across the UK
His success is based on a customer-centric approach, a broad skillset and an ability to shape ideas which can be delivered quickly and effectively
Jamie’s background has included middle management and now senior construction roles within the RFM Group as part of his continued development and progression.
His recent customers have included Lloyds Banking Group, NHS, Arcadia.
Regional Operations Manager
James has vast experience within the insurance industry. He has latterly helped develop and progress the contractor network, looking to bring innovation and improve the customer journey . His work also looked to reduce the impact to both clients and customers by ensuring the contractor network delivers the best possible service.
John Heaney Electrical
West Lothian Council
McArthur Glen Shopping Centre
Livingston Football Club
Ashlyn Yorskhire (Contracts Manager)
Various printing companies
Ashlyn Yorkshire Ltd
Walker Morris Solicitors
National Coaching Foundation
Crawfords (loss adjusters)
Andrew is an apprentice trained printer who worked in the printing industry for over 30 years in various roles, before joining Ashlyn Yorkshire Ltd as office manager. As Contracts Manager he oversees all claims from Aviva Insurance.
This includes speaking direct to Policy holders, trades, and suppliers on a daily basis as well as achieving financial targets set for the company.
Swailend joinery (joiner)
NABORS Drilling International Limited (Iraq,Dubai,Saudi)
CNR (stores auditor)
IKM testing (mobilisation coordinator)
Self employed (joiner)
Multiple oil companies worldwide
Members of public
A team playing leader who is customer focused both internally and externally, using communications and leadership skills in dealing with customers, employees, and vendors in a proactive manner.
This enhances the business reputation, increases both employee and customer satisfaction and utilising good vendor relationships, can improve business cash flow and reputation.
Combining the above skills with a 15 year + vocational background within the sector, has allowed a 360 degree understanding of employee, customer, vendor and business requirements, adding value in each of these areas.
Family orientated, with a real focus on making a difference at all levels and interfaces.
Lloyds Banking Group
Elaine is a contracts coordinator for the RFM Group.
Elaine is a highly experienced administrator and has an extensive knowledge of the insurance repair industry.
Tenants across social housing. Grahams
Leeds City Council.
Stuart is an expert in organising and scheduling major works and projects in the social housing sector, after working with clients across the region, having worked for gas companies for the last ten years.
His success is based on a customer-centric approach, a broad skill set and an ability to shape ideas that can be delivered quickly.
Stuart’s background has included scheduling and service managing roles at Liberty Gas and PH Jones.
Norland Managed Services
UK Court Services
Leicester City Council.
Nik has over 35 years commercial leadership experience within the managed services and energy markets working in both private and public sector markets. He has experience in acquisition integration and internal re-organisation management, structural business development, sales and senior management mentoring. A passionate renewable energy advocate Nik has developed several carbon reduction propositions for companies such as NG Bailey, Npower, EVO Energy and Baxi.