The team.

We’re a team of end-to-end property specialists driven by an ambition to create and maintain the UK’s most inspiring spaces. These are our people and their stories.

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Ian Flanagan

CEO

RFM Group Co-founder, Ian is a dynamic CEO with the proven tenacity and intellect to develop structured business plans and deliver their successful execution.

He has extensive experience and passion for driving effective workplace change and service transformation. An accomplished leader and relationship builder, with the gravitas to engender strong team performances through considered strategy, mentoring and empowerment.

Ian’s responsibilities include strategy, mobilisation, developing policies and procedures towards the profitable growth and operation of the company.

Jamie Stewart

Managing Director

Jamie Stewart has worked at RFM for 14 years, progressing from trade to Managing Director, gaining deep operational insight and leadership experience to drive the business forward with confidence

Fiona Stewart

Director

Fiona is a change leader with a successful track record of sustainable profit improvement delivered through effective team management and process improvement. Thirty years’ experience in Total Facilities Management, Fiona has a strong commercial focus combined with financial awareness which enables the delivery of business improvements within budget and tight timescales.

She has high-level influencing and communication skills to drive through change and develop clear business strategies and well-developed leadership and interpersonal skills with the ability to relate to people at all business levels engendering trust and commitment.

Driving the RFM Group forward with vision as well as maintaining excellent relationships.

Mark Flanagan

Director

Mark leads sales, marketing, bidding and compliance for all divisions; Facilities Management, Repairs and Construction.

Mark is an extremely capable, self-motivated and passionate Client Services Director with over 15 years FM related experience delivering maintenance, TFM,  Insurance property repair services and Construction projects to both private and public sector organisations.

He is a member of the senior management team including Operational Board, Safety Steering Group, IT Steering Group and Contract Monitoring Committee.

In 2012, Mark developed a new division incorporating HBM focusing on insurance property repairs and reinstatement. The insurance business has grown combined revenues in excess of £20m over the last eight years and has successfully retained partnerships with Lloyds Bank and other insurance companies whilst adding new customers such as LV and Aviva.

Under his direction RFM were awarded ISO9001, 14001 and 18001 accreditations.

David Connelly

Regional Manager

David is a qualified electrician with extensive industry experience.

He led RFM’s NICEIC registration under past roles as the head electrician and then advanced to Works Supervisor, surveyor and contracts manager demonstrating a proactive, structured leadership style.

He now manages our insurance claims in Scotland under his current role as regional operations manager.

Dave Tiller

Technical Director

Dave Tiller is a highly respected figure in the fenestration industry, with over 44 years’ experience. As Ventrolla’s Technical Surveyor, he brings unparalleled technical knowledge and experience to the table. He provides comprehensive training, CPDs and invaluable technical guidance to those in the industry.

Brett Franklin

Regional Operations Manager

Brett Franklin is an accomplished Operations Manager and Senior Leadership Team member at RFM Group, overseeing complex fit-out and refurbishment projects with a focus on delivery excellence and client satisfaction.

Richard Dunn

Finance Controller

Richard Dunn serves as Financial Controller, bringing over 20 years of senior management experience. Recognised for his approachable leadership, he provides robust financial oversight and strategic guidance across the business.

Jackie Mark

Contracts Manager

Jackie has over 35 years’ experience within the industry. She is skilled in delivering contracts to customers and clients from a variety of different business sectors. Jackie is responsible for site set-ups from start to finish ensuring contracts run smoothly. Further to contract commencement she is responsible for the day-to-day running of the site as well as overseeing all reactive and compliance works.

Terry Armstrong

Sales Lead – Furniture & fit-out

Terry is a Sales-driven DSE Assessor and Workspace Advisor with 30+ years’ experience delivering ergonomic solutions and technical refits that elevate compliance, wellbeing, and performance across Commercial, Education, and Healthcare sectors.

Simon McGeachin

Quantity Surveyor

With over 40 years’ experience of quantity surveying, the last 18 years of which have been in the timber window industry, Simon boasts a large range of strong skills and knowledge to ensure that projects are completed successfully and within budget.

Justin Green

Regional Operations Manager

A team-oriented leader with over 15 years of hands-on experience across joinery, drilling, and oilfield support operations. Highly customer-focused both internally and externally, with strong communication and leadership skills used to build effective relationships with customers, employees, and vendors.

Proven ability to enhance business reputation, increase satisfaction levels, and strengthen vendor relationships — driving improved cash flow, operational efficiency, and overall performance.

Combining extensive vocational experience with a 360-degree understanding of employee, customer, vendor, and business needs, consistently adding value at every interface. Family-oriented and driven to make a positive difference across all levels of operation.

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