RFM Group were appointed to contract the surge in insurance claims within the area. The initial scope contained over 100 properties requiring flood damage repairs. Properties were to be restored to pre-flood conditions and RFM would be responsible for all works.
Overall, we worked in Cumbria for 18 months. We stationed a temporary office there to reduce the stress for clients and minimize the issues that could have arisen through lack of communication. This helped support those dealing with the challenges of being without their homes through the period.
The project team had to be extremely organised, scheduling works and co-ordinating trades to help multiple households concurrently. This connected approach meant that all houses were completed within agreed timescales and to the highest standards.
“The entire downstairs of our house was destroyed by the floods. The work that RFM did for us was nothing short of life changing. The care and attention they paid, and the quality of work was exceptional. They kept us fully informed throughout the whole process. We will be forever grateful.”