Turner and Townsend Integrated Facilities Management FM

The Brief

Turner & Townsend are an independent professional services company. They provide programme, project and cost management and advisory in real estate, infra and natural resources.

Home to a workforce of 250 and set in half an acre of landscaped grounds with Grade 2 listed headquarters, Turner & Townsend originally began working with RFM Group in 2003, and today we provide an integrated FM service.

To best manage Turner & Townsend’s estate, we have integrated our state-of-the-art smart CAFM help-desk software.


Professional Services



Project Value


Project Timescale

Since 2003

Our Approach

As part of Turner & Townsend’s Integrated Facilities Management package, we manage a number of services across the estate including:


Turner & Townsend started using CAFM in early April 2018, and are benefitting from the added features of the new system, not least saving valuable resources, time and money.

We have provided Turner & Townsend with their own customer portal which holds a summary of the work orders, logged tasks and performance of RFM Group’s maintenance team.

Other features of the platform include Resource Booking, Space Management, Property Management, Asset Management, Cost Control as well as managing reactive tasks and activities.

Rather than managing their own maintenance including PAT or fixed electrical testing, CAFM allows Turner & Townsend to implement an effective pre-maintenance plan, which means that requirements such as testing are all pre-planned so they know they’ll always be meeting the latest compliance.

RFM manage monthly meetings to review all aspects of CAFM and FM requirements, always including the number of work orders logged and comparisons of work month to month. This way, we help to plan up-coming tasks in a smart manner and analyse key statistics.

CAFM has so many benefits for the end-user;

  • Flexibility and Configurable
  • Total integrated FM Solution
  • Speedy response with real-time reporting
  • Ownership of data and implementation
  • Complete cost and budget control
  • Report analysis
  • Work scheduling
  • On-screen alerts
  • Tracking of people & assets

Step by Step Guide to Switching Facilities Providers​

We speak to businesses every day who feel they ‘don’t want the hassle’ of switching suppliers or are unsure about the terms of their current contract. That’s why we’ve created a Step by Step Guide to Switching Facilities Providers. See our three simple steps to switching your supplier and how easy it can be to make a significant positive impact on your business.

Download: Step by Step Guide to Switching Facilities Providers


“Since beginning our relationship with Turner & Townsend in 2003, our partnership has grown from strength to strength. Because of RFMs pro-active approach and Turner & Townsend’s openness and flexibility, we have successfully installed this fantastic help-desk technology, which is already saving valuable resources such as time and money, with much more effective planning and reporting available. We are looking forward to continuing our partnership with Turner & Townsend.”

Stephen Lee, Facilities Manager

Project Gallery

Get in touch

Talk to us about your next project – 0113 202 9000 email


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