Leading insurance companies such as Lloyds Banking Group and Aviva choose RFM Group to repair their clients' homes when accidents occur. And, forward-thinking housing associations such as Railway Housing, Habinteg and Housing 21 turn to our Repair division to keep their houses in tip-top condition.
8,831 Property Repairs
The past 12 months have been really busy for RFM’s Reactive Repair team. We’ve carried out 8,831 repairs to properties across Scotland and the North of England.
Speedy Call-outs and Fast Fixing
We pride ourselves on the service we provide, answering emergencies quickly and most importantly delivering timely and reliable repairs.
Our social housing clients enjoyed an average 8 hours 30 mins turnaround from initial contact through to the completion of the property repair for emergency jobs.
Reactive Repairs Tracked with the Latest Technology
RFM Group uses technology to deliver the best repair process for both tenants and landlords.
Our systems give a birds-eye view of our client’s needs, our capabilities and our active workforce.
When a maintenance partner uses On-site, Real-Time, Web-Based Systems and Mobile Technology – efficiency and optimal customer service are delivered as standard.
Alongside real-time reporting, our system delivers our team and our clients’ maps like the screenshot above. Users can even drill down to the street level.
Real-Time Workforce Management
An all-in-one mobile workforce and job management solution with one single platform links back office, mobile workers and customers in perfect harmony.
Insurance and Social housing maintenance technology has a pretty clear remit – capture what’s wrong with a property, or is likely to be a problem in the near future, and fix it. Refresh or revitalise, update or upgrade, replace or remove; do what is needed to ensure the tenant is safe, comfortable and content whilst delivering a cost-efficient and value-driven service.
8 SOCIAL HOUSING WEB-BASED SYSTEMS FEATURES
Effective technology helps you deliver effective customer services to social housing tenants and housing associations. Eight key features of cloud-based social housing maintenance platforms include: