Blog, Cleaning, Facilities Management

Positive Feedback from Satisfied Clients

We always love to hear feedback from satisfied customers.

Whether it is a client happy with our Facilities Management services, a resident ecstatic about the repairs we’ve undertaken on their home or an office worker grateful for our Security staff keeping them safe. We love to hear positive reviews! We also like to learn from feedback about areas in that we could improve our services.

What is Feedback and Why Does it Matter?

A positive review is a statement from a satisfied customer that praises a business, product, service, or experience. Good reviews are valuable for businesses because they improve customer confidence, inspire loyalty, and boost search engine ranking. While a few bad reviews are to be expected, a business should take steps to encourage positive feedback from customers. This can be done by responding to negative reviews in a professional and polite manner, providing excellent customer service, and offering incentives for customers to leave positive reviews. When businesses take these measures, they are more likely to receive positive reviews that will help them attract new customers and grow their business.

Here’s the latest feedback from the Thackray Museum of Medicine in Leeds.

Positive feedback from Thackray

Clean Bill of Health for Thackray Museum

“We engaged with RFM following a capital redevelopment project which left our entire building in a very grubby state.  The RFM team worked diligently to transform it into a pleasant place to welcome visitors and staff. 

They have been very flexible in their approach to working with us, which has been priceless during these uncertain times, and we are looking forward to a long-term partnership with them where we’re sure their cleaning efforts will help us showcase our new museum.”

Rachel Emmott,

Finance Director & COO



Keeping the Museum Clean – Independent Inspection

We were delighted to hear again from the Thackray Museum of Medicine following a recent inspection by Visit England.

“I’m so pleased to say that we got 100% on Cleanliness of Our Attraction and Toilets which is down to the teams’ hard work over the year and in the weeks leading up to the inspection.”

Lee Dutton,

Estates Manager


We manage and repair many types of property from healthcare and museums to schools across the North of England. Here’s some recent feedback from a Primary School, Pupil Referal Unit. 

Happy customer RFM Group

The School is Gleaming!

“RFM has provided a cleaning service to our school since January 2021. 

During that time, the service we have received has been great.  The staff are professional and courteous and can not do enough to accommodate our needs. 

The school is gleaming!”

Cathrine Robinson,

School Business Manager

Park Primary PRU, Bradford

Offices and Workplaces

Workplaces are important. We spend a significant amount of our lives there. That’s why it is important to make sure they are clean, safe and welcoming for all users. That’s why it is great to receive feedback about total facilities management services from a variety of customers.

Emis happy with RFM Group

A Brilliant Job

I would like you to pass on my thanks to the Cleaning Team. What a brilliant job they seem to be doing here and to be honest the place is spotless and all down to their hard work.  From Maria, Johanna, Winston and Clare the offices have never looked the way they do now. Their ‘can-do’ and positive attitudes to their work is amazing and nothing is too much for them to do. Their pleasant manner also will go a long way.

This is not just a Thank You from me as also the Staff that come in and work are also picking up on the fact that they are doing an amazing job

Steve Shaw  

EMIS Group

Feedback Leads to Better Service

Central to providing good customer service is closing ‘the loop’ between service provision and client experience. Finding out what they think, how you have helped and how you can improve is vital to providing the best possible service to clients. RFM Group builds customer satisfaction into our processes so we collect it at every opportunity and build upon our service to insure we continuously improve. We also use this knowledge gained from feedback to ensure new and old clients all benefit from our ever-evolving service.

In fact, we believe so strongly in the importance of exceptional customer service we have written about it in How to Ensure You’re Providing the Right Service at the Right Price – Customer Service.

Have you got any feedback for us? We’d love you to leave a review about us on the RFM Google Business page.

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