Many companies are looking for streamlined and integrated solutions in their workplaces. Fit-out companies traditionally just focused on designing and constructing interiors. RFM Group, however, have always offered Facilities Management (FM) services to complement their fit-out offering. This offers significant benefits for both the company and its clients.
This article explores the reasons why fit-out companies providing FM services can make business sense, along with examples that illustrate the advantages of this approach.
A Holistic Approach to Building Management
When a fit-out company offers FM services, they provide clients with a comprehensive solution. From the initial design and build to ongoing maintenance, this integrated service model ensures continuity, efficiency, and accountability.
Seamless Transition from Construction to Maintenance
After completing a fit-out, the company is already deeply familiar with the building’s design, layout, and operational features. This knowledge can be leveraged to provide efficient and tailored FM services without needing a handover to an external management provider.
For example, consider a fit-out company that designs and builds a high-end office space. Upon project completion, they can seamlessly step into managing the facility’s air conditioning, lighting systems, and security infrastructure. Since they were involved from the start, they understand the intricacies of the installed systems and can offer preventative maintenance to avoid potential issues.
Tailored Services from an Expert Perspective
Fit-out companies have expertise in creating spaces tailored to specific business needs, whether they are office buildings, retail outlets, or healthcare facilities. By providing FM services, they can maintain the space with the same level of attention to detail, ensuring that it remains in optimum condition for the client’s operations.
For instance, in a retail environment, the fit-out company that designed the space can offer FM services such as cleaning, equipment maintenance, and security, knowing exactly how to maintain the original aesthetic and functionality.
Cost-Effective Solutions for Clients
An integrated fit-out and FM service often reduces overall costs for clients by eliminating redundancies and inefficiencies that can arise when different companies are responsible for construction and ongoing facility management.
Reduced Operational Costs
By offering both fit-out and FM services, a company can provide bundled pricing that lowers costs. Clients benefit from a single point of contact for both services, simplifying communication and improving response times when issues arise.
For example, an office complex fitted out by the same company providing FM services may see lower costs because the FM team already knows which parts and services are needed. This removes the need for costly external contractors, who often require more time to familiarise themselves with the space.
Long-Term Savings through Preventative Maintenance
Since the fit-out company knows exactly what materials and systems were used during the build, they can proactively address potential issues. This familiarity allows for preventative maintenance strategies that reduce the likelihood of expensive repairs later.
Consider a healthcare facility with specialised equipment. A fit-out company that also provides FM services will know which systems need regular maintenance, ensuring that the equipment remains in good working order, avoiding costly breakdowns or replacements.
Step by Step Guide to Switching Facilities Providers
Increased Accountability and Streamlined Communication
One of the primary advantages of a fit-out company providing FM services is the enhanced accountability that comes from having a single company responsible for both the building and ongoing maintenance of the space.
Simplified Problem Resolution
When clients work with separate fit-out and FM companies, determining who is responsible for a problem can become complex. If a system malfunctions, the FM company may blame poor installation, while the fit-out company may argue that the issue stems from poor maintenance. When both services are offered by the same company, the accountability is clear, and issues are resolved more quickly.
For instance, in a high-tech office where sophisticated audio-visual systems were part of the original fit-out, if a problem arises, the FM team from the same company can address the issue quickly, knowing the exact specifications of the installed systems.
Improved Client Relationships
Working with a single company for both fit-out and FM services fosters stronger client relationships. A single point of contact means clearer communication, more trust, and a better overall understanding of the client’s needs. This long-term relationship encourages a deeper commitment from the service provider to maintain the facility in top condition.
Future-Proofing and Adaptability
The workplace environment is constantly evolving. Fit-out companies offering FM services can help clients future-proof their facilities by continuously adapting to changing needs.
Adapting to New Technologies
As technology advances, the systems within a building may need updates or replacements. A fit-out company with FM capabilities can monitor technological changes and implement updates without disrupting operations.
For example, if a fit-out company installs a smart lighting system in an office, it can also provide FM services to ensure it stays up to date with the latest software, avoiding obsolescence and ensuring energy efficiency.
Evolving Space Requirements
Businesses often need to reconfigure their spaces as they grow or pivot. A fit-out company that also manages the facility can easily accommodate these changes. They are better equipped to reconfigure the space since they were involved in its original design and build, making transitions smoother and quicker.
A Win-Win Solution
Fit-out companies expanding into FM services offer a win-win solution for both the service provider and the client. Clients benefit from cost savings, increased accountability, and tailored, expert services, while fit-out companies can foster longer-term relationships and generate continuous revenue streams.
By providing an integrated approach that covers design, construction, and ongoing maintenance, fit-out companies can position themselves as comprehensive building management partners, ensuring that their clients’ facilities remain functional, efficient, and adaptable for years to come.
