Blog, Cleaning, Facilities Management

TUPE and HR Support in Facilities Management

TUPE stands for the Transfer of Undertakings (Protection of Employment) Regulations

The purpose of TUPE (Transfer of Undertakings Protection of Employment Regulations) is to protect employees if the organisation in which they are employed changes hands. Its effect is to move employees and any liabilities associated with them from the old employer to the new employer by operation of law. This can happen a lot when changing facilities management companies, particularly with cleaning and security services. Many organisations can feel daunted by this – however, with experts like RFM Group, you are in safe hands.


There can be several issues faced when transferring employees to our employment from an incumbent supplier, many of which are unavoidable, however, the biggest risk is alienating/demotivating the workforce by not informing them of what is happening and how it will affect them. We, therefore, make it an absolute priority to maintain strong communication with all employees from the outset and reassure them of their working situation avoiding any unrest.

two people shaking hands TUPE

We will also call on client representatives to assist in maintaining these communication channels throughout the mobilisation period. Our HR and finance departments have extensive experience in managing the TUPE process and have done so for many clients. This has included obtaining Admitted Body Status (ABS) to provide the Local Government Pension Scheme (LGPS) entitlement to transferring employees when necessary.

Our dedicated and experienced HR Manager, Becky Hirst, will manage the TUPE process and will be able to provide any clarification if required.

Fully Documented TUPE Process

When transferring employees from an incumbent contractor under TUPE regulations, we follow a documented process designed to reassure all employees and allow sufficient time for any issues to be addressed.

Letters are sent to employees: Outlining our company, the TUPE process and how it will affect them. We also include details of the initial on-site meeting and include an FAQ sheet.

Our management team attend the site of work and meet with new employees: This meeting is used to discuss any measures/ changes to employment terms, any restructure of working hours, our time & attendance system and payroll procedures.

Effective onboarding: A follow-up ‘onboarding’ meeting is arranged with all employees to obtain personal details, right-to-work documentation, bank details,  DBS applications and give employees copies of our terms & conditions of employment.

Full training: Any required training days are scheduled in following delivery of new equipment and uniforms etc. to site. Cleaning schedules are rolled out and assessments of performance are carried out to identify any further training needs during contract mobilisation period.

Step by Step Guide to Switching Facilities Providers

We speak to businesses every day who feel they ‘don’t want the hassle’ of switching suppliers or are unsure about the terms of their current contract. That’s why we’ve created a Step by Step Guide to Switching Facilities Providers. See our three simple steps to switching your supplier and how easy it can be to make a significant positive impact on your business.


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