Knight Frank is a market-leading commercial and residential estate agency with a reputation for quality. Founded in 1896, Knight Frank is one of the world’s leading independent real estate consultancies.
Since 2003 RFM has helped look after the security and cleaning at Knight Frank’ sites in the North of England, supporting a range of businesses and over 500 workers.
Knight Frank, FM, Cleaning & Security
Originally they were unhappy with the previous FM provider, and RFM Group were appointed to turn around the level of morale and commitment on-site.
CAFM Technology to Deliver First-Class FM to Knight Frank
Building on this success, RFM utilised technology such as CAFM to deliver next-level performance.
We use class-leading software technologies like CAFM (Computer Aided Facilities Management) enabling us to monitor clients’ buildings, measure their performance, and manage their day-to-day functions effortlessly.
RFM find that remote monitoring services benefit all clients, from large multi-site operations to small contained offices. Deploying condition-based facilities management with RFM’s latest FM technology allows us to monitor assets, support quick efficient delivery and maintain the highest, sustainable standards.
Russ Bailey, Associate Director at Knight Frank said:
““Over the last decade RFM have continued to be a key asset to Knight Frank providing Cleaning and Security services at one of our more prominent instructions within our portfolio, consistently meeting the high standards set by our client. RFM’s consistent service delivery has proved to be key in our decision to retain them during the retender processes over the years, particularly encouraging is not only their approach to client service delivery but their attitude towards the welfare of their staff backed up by a very strong regional management support team.”
Mark Flanagan, Client Services Director at RFM Group said:
“We are really proud to be retained by Knight Frank continue to provide Integrated FM services. They are an inspirational business built on trust and innovation, and reflect our own business model of property expertise.”
The needs of office users and uses of commercial properties continue to evolve. A flexible and responsive FM provider is required to allow companies such as Knight Frank to adapt and thrive.