Have you ever wondered what is Facilities Management? And why is Facilities Management so important? - Well you are in luck because our FM experts have written this post just for you, complete with a Facilities Management definition!
Defining Facilities Management
The ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). They define facilities management as:
The organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.
International Organization for Standardization (ISO) Facilities Management Definition
- improve quality, productivity and financial performance;
- enhance sustainability and reduce negative environmental impact;
- develop functional and motivating work environments;
- maintain regulatory compliance and provide safe workplaces;
- optimize life cycle performance and costs;
- improve resilience and relevance;
- project an organization’s identity and image more.
Facilities Management Glossary
RFM Group are ISO Certified
ISO certification is a seal of approval from a third party body that a company runs to one of the international standards developed and published by the International Organization for Standardization (ISO). ISO registration provides a symbol of quality and assurance when selecting a Facilities Management company.
RFM Group are ISO 9001, 14001, 18001 Certified
Facilities Management Areas
Facilities management covers a wide range of services that includes:
- Maintenance and operations such as cleaning and security
- Energy management
- Workspace and occupant management
- Lease management, administration and accounting
- Project planning and management
- Staff and user experience
- Emergency management and business continuity
- Integrated FM and Property/real estate management
Two Types of Facilities Management: Hard FM and Soft FM
Facilities management are often further divided into two categories: Hard Facilities Management (Hard FM) and Soft Facilities Management (Soft FM).
Both sets of services are crucial in ensuring that buildings are managed effectively; in turn, they help to maximise business productivity and deliver employee and occupant satisfaction.
Hard facilities relate to the physical building and cannot be removed. These services ensure the health, safety and welfare of employees is adhered to and most are required by law. This typically includes:
Soft services are the facilities and services that tend to make the workplace a better place to be in, whether making it safer and more secure, a more pleasant working environment or of growing importance, more efficient. Examples of soft facilities management include: